When a driver breaks down on Highway 1 or Lions Gate and hits voicemail, that tow goes to the next number. William answers, qualifies, and sends you clean jobs so your trucks stay moving and your competition does not get the call.
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In a Metro Vancouver region of over 2.6 million people, answering every emergency towing call within seconds keeps your trucks billable instead of watching jobs pass to the next tower.
William AI helps high-call-volume teams stay covered, standardized, secure, and easier to review across locations.
92%
Call success rate guarantee
99.999%
System up-time across providers
Multi-location
Built for standardized rollout
230,000+
Calls handled this year across clients
William answers your towing line in seconds, pulls clean locations and vehicle details, and hands dispatch-ready jobs to your team instead of letting calls roll to voicemail.
William picks up day or night when storms, rush hour, or weekend traffic slam your phones. Drivers stuck on Highway 1, Lions Gate, Highway 99, or tight downtown streets get a live response before they tap the next towing listing.
William asks towing-specific questions: exact location or landmark, vehicle type, condition, parkade or street, and urgency. Your dispatcher sees a clear ticket so the right truck rolls the first time with fewer wrong turns, callbacks, and wasted runs.
Every call is recorded, summarized, and tagged as ICBC accident, private property, fleet, or breakdown so your team is not scribbling notes between rings. You get a calm queue of organized jobs instead of guessing what was promised in the rain.
Configured around Metro Vancouver routes, bridges, and parkades so your towing team gets usable details, not noise.
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Capture inbound opportunities in real time instead of losing them after hours or during overload.
Standardize intake logic, qualify faster, and send calls or follow-up to the right place.
Get transcripts, summaries, recordings, and reporting your operators can actually use.
Emergency tow from Lions Gate
Breakdown on Lions Gate Bridge shoulder, immediate flatbed needed
Waiting for call info
Live demo lead
William completed your live demo call.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
William AI runs structured interviews automatically before managers spend time on candidates.
Collect references, run outreach automatically, and capture verified feedback as source of truth.
Review recordings, red-yellow-green scorecards, and next-step recommendations in one place.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See every lead, handoff, call outcome, and follow-up in one operational view.
See which services drive the most demand so teams can adjust campaigns and spend with confidence.
Track call patterns, service trends, and location-level performance across the business.
Call volume
48,260 calls
Clear view across locations.
Custom Reports
Requested services
Demand insights
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See if your business qualifies.
Data-backed intake that holds the line. Security end-to-end to protect customer information.
William sits on your main towing number and answers like a first-line dispatcher. He asks towing-specific questions, confirms where the vehicle is in Vancouver or Metro Vancouver, and captures callback number, vehicle details, and urgency. Qualified calls are routed to your on-duty person or dropped into your existing dispatch workflow with a clear summary.
Yes. You can have William cover nights, weekends, or 24/7. When a driver breaks down after midnight on Highway 99, Highway 1, or outside a condo in Richmond, William still picks up, gathers full details, and follows your rules, texting, emailing, or forwarding only the urgent jobs you want to be woken up for.
William is set up with towing-style questions that dig for usable directions, not just a street address. Callers can say things like just off Lions Gate, in Metrotown parkade, by the Ironworkers, or near UBC, and William will collect cross streets, levels, stall numbers, and landmarks so your driver is not circling the block guessing.
Yes. William tags calls by situation such as accident, breakdown on a bridge or highway, blocked driveway, strata tow, quote, or general question, and you decide which tags get immediate transfer. That means accident recoveries and blocked exits jump to the front, while price shoppers, non-urgent quotes, and spam stay off your main line.
You can run a live demo using your towing website and services. William will answer sample calls as if a driver is stuck in downtown Vancouver, on Highway 1, or near YVR, so you can hear the questions, intake quality, and summaries. Once you like it, we plug him in front of your existing phone setup without changing how your trucks are dispatched.
