95% average call success. Built for service businesses.
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william ai™
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In a dense, heating-heavy Vancouver climate, the HVAC company that answers first usually wins the repair, replacement, and long-term strata work across Metro Vancouver.
William picks up every HVAC call, sorts the real work from the noise, and hands your team clean, ready-to-book jobs across Vancouver and the Lower Mainland.
When phones blow up on a wet, 1°C morning, William answers right away, gets address, strata or unit details, and flags true emergencies. Those calls get pushed to your on-call person instead of dying in voicemail while the customer phones the next Vancouver HVAC company.
William asks the questions your dispatcher would: system type, fuel, rough age, error codes, strata vs single-family, Metro Vancouver location. High-value repairs and replacements go to your main dispatch; warranty, out-of-area, or low-fit jobs are tagged or filtered so your schedule stays focused.
Every call comes with a summary, recording, and transcript: gate codes in Richmond, rooftop access in Downtown, boiler room location in an East Van walk-up. Techs see what was agreed to before they roll, cutting wasted trips, wrong parts, and angry strata emails.
Built for Vancouver HVAC call spikes, from first cold snap furnace failures to summer heat pump quote rushes.
William sits on your existing phone number as an AI receptionist for your HVAC shop. When someone calls about no heat, a leak, or a heat pump quote, William answers immediately, follows your HVAC script, and logs the details with a summary and recording. Urgent and high-value calls are flagged and routed per your rules so your team can book or dispatch fast.
Yes. After hours, William keeps answering your line for emergencies from Vancouver, Burnaby, Richmond, the North Shore, and your other service areas. It separates true no-heat or no-hot-water situations from routine calls, captures all job details, and sends you clear summaries so your on-call tech or morning team knows exactly who needs help first.
William can run a different script for quote calls in Vancouver, BC. It will confirm address and service radius, ask if it is a furnace, boiler, or heat pump, get rough age, budget or incentive interest, and any timing constraints. Your dispatcher then sees a clean lead tagged as replacement or heat pump, with enough detail to prioritize and book a site visit without a long back-and-forth.
Yes. William can branch the call based on who is calling: residential homeowner, strata or property manager, or commercial or tenant. Each path can collect different info, such as unit numbers and building names for stratas, rooftop access and business hours for commercial, and simple problem descriptions for homeowners, then route or tag the call for the right person on your team.
Setup is usually measured in days, not weeks. You share your main number, service area around Greater Vancouver, basic pricing rules, and the intake questions your office already uses. We configure William, test it with you using real HVAC scenarios, and then turn it on so you can hear it answering your own calls before you commit long term.
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