95% average call success. Built for service businesses.
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william ai™
We will use your website and business details to set up a fast demo experience.
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218-297-5444
Your demo call should arrive within 1 to 3 minutes.
With January lows around -13°C across Calgary and nearby communities, the HVAC company that answers first usually books the furnace repair or replacement.
Phones blow up when Calgary hits -20°C. William answers every call, sorts real no-heat emergencies from routine jobs, and gets the right ones onto your board fast.
William picks up within seconds, day or night, when a Calgary homeowner's furnace dies. He confirms address, neighbourhood, and basic issue so your team can book or dispatch without chasing voicemails.
William asks HVAC-specific questions such as fuel type, age of unit, error codes, thermostat behaviour, and gas smell, then flags true emergencies. He routes urgent calls to on-call staff and queues tune-ups and quotes for normal hours.
Every call is recorded, transcribed, and summarized, including equipment details and urgency. Your techs roll up in SE or NW Calgary already knowing what they are walking into, with fewer wrong parts and wasted trips.
Built around Calgary's weather spikes like Chinooks, cold snaps, and weekend no-heat runs so your phones do not crack when demand does.
William plugs into your existing phone number and answers like a trained dispatcher for your Calgary HVAC shop. He follows a custom script based on your services and service areas, asks the right no-heat and AC questions, then books, routes, or queues the job according to your rules.
Yes. William runs 24/7, so when a furnace dies at 11 PM in January, the call does not die in voicemail. He gathers full details, prioritizes true emergencies, and either connects to your on-call tech or books the job into your system for the first slot in the morning, depending on how you like to work.
William does full HVAC intake, not message-taking. He captures address, postal code, system type such as furnace, boiler, rooftop, or AC, symptoms, error codes, access notes, and timing, then tags the call as emergency, repair, maintenance, or replacement quote so your team sees what is worth jumping on first.
Most will not, especially in a no-heat panic. They hear a clear, calm voice that knows what to ask and does not put them on hold. William avoids small talk, sticks to practical questions, and you control the script so it sounds like your shop, not a generic call centre.
Setup starts with a short call where we map your services, Calgary and surrounding service areas, emergency rules, and booking process. Then we plug William into your phone line, connect to your calendar or CRM if you use one, and you test him live on your own number and website before turning him loose on real customer calls.
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