When a GC or homeowner hits voicemail, that five-figure dig goes to the next excavator. William answers, qualifies, routes, records, and sends you clean call notes while you stay on the machine.
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Across Metro Vancouver and the Lower Mainland, serious excavation jobs come in all day from dense infill sites, laneways, and steep slopes. Whoever answers first usually gets the dig.
William AI helps high-call-volume teams stay covered, standardized, secure, and easier to review across locations.
92%
Call success rate guarantee
99.999%
System up-time across providers
Multi-location
Built for standardized rollout
230,000+
Calls handled this year across clients
William answers every call, asks excavation-specific questions, and sends you clean notes so you are not losing real digs while you are in traffic or on the machine.
William picks up overflow and after-hours calls from GCs and homeowners across Metro Vancouver, books site visits, and flags urgent drainage or foundation issues so those jobs do not slide to another crew.
On each call, William collects what matters in Vancouver: address, access, drawings, timing, rough budget, trucking and disposal concerns, and municipality, then routes serious excavation leads to you or your estimator.
William saves summaries, transcripts, and recordings so you know exactly what was promised on soil concerns, laneway access, and dates, with clean notes instead of half-heard voicemails at the end of a long day.
Built for busy Vancouver excavation companies juggling tight lots, rain delays, and calls coming in from all over the Lower Mainland.
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Capture inbound opportunities in real time instead of losing them after hours or during overload.
Standardize intake logic, qualify faster, and send calls or follow-up to the right place.
Get transcripts, summaries, recordings, and reporting your operators can actually use.
Laneway house excavation quote
Tight East Vancouver laneway excavation with drawings ready
Waiting for call info
Live demo lead
William completed your live demo call.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
William AI runs structured interviews automatically before managers spend time on candidates.
Collect references, run outreach automatically, and capture verified feedback as source of truth.
Review recordings, red-yellow-green scorecards, and next-step recommendations in one place.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See every lead, handoff, call outcome, and follow-up in one operational view.
See which services drive the most demand so teams can adjust campaigns and spend with confidence.
Track call patterns, service trends, and location-level performance across the business.
Call volume
48,260 calls
Clear view across locations.
Custom Reports
Requested services
Demand insights
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See if your business qualifies.
Data-backed intake that holds the line. Security end-to-end to protect customer information.
Your main line forwards to William when you want, whether that is always, after-hours, or only when you are busy. William picks up, talks like a competent dispatcher, asks excavation-focused questions, and logs all details in a summary, transcript, and recording. Qualified calls get routed to you, your estimator, or your office; price shoppers and tiny jobs are tagged so you can decide later.
Yes. William runs 24/7, so evening, weekend, and early-morning calls from GCs, homeowners, and strata managers in Vancouver, Burnaby, the North Shore, Richmond, Coquitlam, and beyond are picked up, not left in voicemail. It can book site-visit windows, set call-back times, and mark urgent drainage or failure issues for next-available attention.
William follows a custom intake flow built for your excavation business. It captures address and municipality, access limits, job type, whether drawings or engineering are ready, timing, and budget, plus things like trucking distance or laneway access. That means you only jump on the phone once the job looks real and fits your size, area, and schedule.
Yes. William is configured with your company name, service areas, job types, and plain-language answers that match how you already talk to builders and homeowners here. It can reference common areas like East Van, the North Shore, Richmond, or Coquitlam, and it keeps the tone straight and professional, not salesy or robotic.
Setup is quick. We take your current call flow, service area, job minimums, typical excavation work, and how you like site visits booked, and turn that into William intake questions and routing rules. You can test it on your own phone first, listen to real-style calls, and then switch your main number over once you are happy.
