When a Barrhaven basement floods or a Centretown toilet backs up and your line goes to voicemail, that job goes to the next plumber. William answers, qualifies, routes, records, and documents every call so you keep the work and your time.
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We will use your website and business details to set up a fast demo experience.
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With over 1,017,000 residents and January averages near -10°C, frozen pipes and flooded basements mean the plumber who answers first wins the job across Ottawa, Kanata, Barrhaven, Orleans, and the Valley.
William AI helps high-call-volume teams stay covered, standardized, secure, and easier to review across locations.
92%
Call success rate guarantee
99.999%
System up-time across providers
Multi-location
Built for standardized rollout
230,000+
Calls handled this year across clients
Ottawa plumbing work is won or lost on who picks up first. William answers every call, sorts real emergencies from time-wasters, and hands your team clean jobs instead of messy voicemails.
Burst pipe in Barrhaven at 10 pm or sewer backup in Orleans at 6 am - William still answers on the first ring. Calls get calmed, captured, and moved toward booking instead of disappearing into voicemail.
William asks plumbing-specific questions, tags the issue, and checks if it is in Kanata, Nepean, Centretown, or beyond. Your on-call tech only sees solid, in-area jobs with the right urgency level.
Every call is recorded, transcribed, and summarized with problem, address, access notes, and urgency. Your team opens one clear summary instead of trying to decode half-heard messages from the truck.
Built for Ottawa plumbing realities: deep freezes, flooded basements, bilingual callers, and phones that do not stop.
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Capture inbound opportunities in real time instead of losing them after hours or during overload.
Standardize intake logic, qualify faster, and send calls or follow-up to the right place.
Get transcripts, summaries, recordings, and reporting your operators can actually use.
Emergency basement leak
Barrhaven finished basement leak during deep freeze
Waiting for call info
Live demo lead
William completed your live demo call.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
William AI runs structured interviews automatically before managers spend time on candidates.
Collect references, run outreach automatically, and capture verified feedback as source of truth.
Review recordings, red-yellow-green scorecards, and next-step recommendations in one place.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See every lead, handoff, call outcome, and follow-up in one operational view.
See which services drive the most demand so teams can adjust campaigns and spend with confidence.
Track call patterns, service trends, and location-level performance across the business.
Call volume
48,260 calls
Clear view across locations.
Custom Reports
Requested services
Demand insights
Answers, qualifies, routes, and documents inbound calls before revenue is lost.
Screens candidates before managers waste time and gives hiring teams cleaner first-round throughput.
Gives operators one place to review leads, calls, hiring data, and reporting across the system.
See if your business qualifies.
Data-backed intake that holds the line. Security end-to-end to protect customer information.
You forward your main line to William when you are not picking up - nights, weekends, or anytime the office is swamped. William answers right away, confirms location, checks if there is active leaking or sewer backup, tags it as an emergency, and follows your rules: book into your on-call slot, text the on-call phone, or hold it for morning. No more guessing which after-hours voicemails were actually big jobs.
Yes. William runs through a short plumbing intake: type of issue, where in the home, how long it has been happening, visible damage, property type, and area of the city. It uses your criteria - minimum job size, service areas, and availability - to mark calls as urgent, scheduled, or low-value, and can politely turn away obvious tire-kickers or out-of-area requests.
Most callers just want someone calm who understands plumbing problems and can move them toward a visit. William speaks clearly, stays on-topic, and uses the same service and pricing info that is on your website, so answers feel consistent with your brand. If a situation gets unusual or too detailed, William can hand the call off or take a detailed message instead of guessing.
Yes. William can recognize whether the caller starts in English or French and stay in that language for the call. It uses your own English and French website content and scripts, so things like service areas, basic pricing, and common plumbing issues are explained the way you want in both languages.
Usually very quickly. We pull details from your existing website - services, areas you cover around Ottawa and the Valley, hours, and basic policies - then set up plumbing-specific questions and routing. Once we test a few sample calls together, you can start forwarding live calls and William begins answering, qualifying, and documenting right away.
